The Yealink WH63 E2 is made for that kind of working day. It uses DECT rather than Bluetooth for the main wireless link, giving up to 185 metres of range in suitable open conditions and keeping desk-phone and PC calls on one headset. The headset itself weighs just 16 g before the wearing accessory is fitted. For reception teams, sales desks, support staff and managers moving around offices in JLT, DMCC or DIFC while staying on a call, that combination of low weight and long range is the point.

What Changed With the WH63 E2

The E2 is not just the old WH63 with a different box. The earlier WH63 generation was rated for up to 120 metres of wireless range. The WH63 E2 moves that figure to as much as 185 metres in open conditions. In a real Dubai office, walls, glass, doors and other radio traffic reduce the practical distance, but the higher ceiling gives staff more freedom before the headset reaches the edge of its usable coverage.

The E2 model also keeps the convertible wearing design. You can use it with an earhook, eartip or headband arrangement, and an optional neckband is available for users who don’t want an over-head fit. That matters in shared offices where five people may all prefer the same headset for different reasons. One wants the smallest possible earpiece. Another is on calls for most of the day and prefers a headband. Same base unit. Different fit.

If you’re replacing older WH63 units across a department, the E2 is the model to compare rather than assuming the specifications are identical. The increase in range is the first difference most users notice. The newer Acoustic Shield Technology 3.0 implementation is the second.

*Headset body weight before wearing accessory is fitted.

Teams Version or UC Version?

There are two main WH63 E2 versions to look for when ordering. The hardware purpose is the same: DECT wireless calling from a PC and compatible desk phone. The difference is the control layout and software alignment.

Version	SKU	Suitable For
WH63 E2 Teams	1208711	Microsoft Teams users who want the Teams-certified edition and dedicated Teams controls.
WH63 E2 UC	1208712	Softphone and UC deployments where Teams-specific controls are not required.

If you’re supplying headsets for a mixed environment rather than one platform, the wider Yealink headset range in Dubai includes DECT, Bluetooth and wired models. The WH63 E2 makes the most sense when long desk-based call time and movement around the office matter more than connecting directly to a mobile phone.

Why DECT Makes Sense in a Busy Dubai Office

Bluetooth is convenient when the same headset needs to jump between a laptop and mobile phone. DECT is a different tool. The WH63 E2 base stays on the desk and creates the wireless connection for the headset, which is why it can offer a much longer operating range than a typical Bluetooth office headset.

Picture a customer-service desk in Business Bay. The agent needs to move from the PC to a nearby filing room while still speaking to the caller. Or a receptionist in a clinic needs to step away from the front counter without putting every call on hold. That’s where a 185-metre open-area rating has practical value. Not because anyone is walking 185 metres down Sheikh Zayed Road while on a call, but because the stronger range budget gives more tolerance for walls, partitions and office furniture.

The base can also work with connected PC and phone workflows, which is useful for businesses still using a physical desk phone for external calls while Teams or another softphone handles internal communication. One headset instead of swapping devices all day.

Dual-Microphone Acoustic Shield 3.0

An open-plan office rarely sounds quiet to the person on the other end of the call. HVAC air movement, a colleague speaking two desks away, keyboard noise, chair movement and conversations bleeding through glass meeting-room walls all reach the microphone at once.

The WH63 E2 uses a dual-microphone system with Yealink Acoustic Shield Technology 3.0. The microphones work together to separate the user’s voice from surrounding noise, reducing how much of the office reaches the far end of the call. That doesn’t mean a crowded reception suddenly becomes silent. It means the microphone system is designed to prioritise the person wearing the headset rather than everything happening around them.

The headset also includes a built-in busy light. When the user is on a call, colleagues get a visible signal before starting a conversation across the desk. For louder sales floors, an optional BLT60 external busy light can make that status easier to see from further away.

Battery Life and Wearing Comfort

Yealink rates the WH63 E2 for up to 8 hours of talk time and up to 77 hours on standby, with around 2 hours required for a full charge. That’s enough for a normal working shift where calls are mixed with email, meetings and desk work, but buyers running nonstop contact-centre calling should pay attention to the 8-hour figure rather than assuming an unlimited working day.

Weight is another reason people choose this format. The headset body is listed at 16 g before its wearing accessory is attached. That’s far lighter than a full over-ear Bluetooth headset and useful for staff who dislike wearing a large headset for six or seven hours.

Four wearing configurations are supported across the available eartip, earhook, headband and optional neckband arrangements. For a reception team sharing one headset model across several desks, this gives more flexibility than forcing everyone into the same fit.

Technical Specifications

Specification	Detail
Wireless Technology	DECT
Maximum Range	Up to 185 m / 606 ft in suitable open conditions
Headset Weight	16 g without wearing accessory
Microphones	Dual-microphone array with Acoustic Shield Technology 3.0
Speaker	13.6 mm driver
Speaker Frequency Range	20 Hz–14 kHz
Wideband Call Range	100 Hz–8 kHz
Talk Time	Up to 8 hours
Standby Time	Up to 77 hours
Charging Time	Approximately 2 hours
Base Connections	2 × USB-C 2.0, Mini USB, DC power and external busylight interface
Connected Devices	PC and compatible desk phone through the base
Security	Secure DECT Step C
Management	Yealink USB Connect and Yealink Management Cloud Service
Versions	WH63 E2 Teams 1208711 · WH63 E2 UC 1208712

Who Should Buy the WH63 E2 — And Who Shouldn’t

The WH63 E2 fits desk-based staff who spend a large part of the day on calls but still move around the office: receptionists, sales teams, customer service desks, coordinators, finance staff and managers. It also suits companies that need one headset to handle both computer calls and a compatible desk phone.

For multi-desk deployments, IT teams can manage supported settings through Yealink USB Connect and Yealink Management Cloud Service instead of treating every headset as an isolated accessory. That becomes more relevant at 20, 50 or 100 desks than it is for a single user.

Yealink WH63 E2 UAE supply is available for Dubai, Abu Dhabi, Sharjah and the other UAE emirates. For larger offices, we can also standardise the headset model alongside compatible Yealink IP phones so users don’t end up with a different headset interface on every desk.

Desk Phone, PC and PABX Compatibility

The WH63 E2 doesn’t register directly to a PABX. The headset connects to the user’s compatible desk phone and PC through its base; the desk phone remains the SIP endpoint connected to your office telephone system. That’s an important distinction when you’re planning 20 or 50 desks. The headset handles audio and call control. Your Yealink phone, softphone or other compatible endpoint handles the actual extension registration.

For an office using a Yealink desk phone on 3CX, Yeastar, Grandstream UCM, Avaya or another SIP-based PABX, the PABX itself normally doesn’t determine whether the headset works. The desk-phone model and connection method do. We check the phone model before quoting so the correct connection arrangement is supplied rather than finding out after the headsets arrive.

The same applies to e& and du business voice services in the UAE. Your carrier service terminates on the office phone system or registered desk phone. The WH63 E2 sits at the user’s desk as the audio device. It doesn’t replace the SIP account, telephone extension or business voice service.

If you’re refreshing phones and headsets together, see the Yealink IP phone range. Matching the phone and headset at quotation stage is much easier than adding adapters one desk at a time after deployment.

PC Calls and Mixed Desk Work

A lot of UAE offices haven’t gone fully softphone or fully desk phone. They use both. External customer calls may still arrive on the physical extension while Teams meetings, internal calls and supplier conversations happen on the PC.

That’s the working pattern the WH63 E2 base is designed around. The user keeps one lightweight headset on and works between the connected PC and compatible desk phone instead of keeping a USB headset beside a telephone headset. Less clutter. More importantly, fewer moments where somebody answers the right call on the wrong audio device.

Yealink also specifies mixed-mode conferencing across connected devices. That can be useful when a discussion begins on one endpoint and another connected source needs to be brought into the conversation. For IT teams, this is a better reason to choose a proper DECT base system than simply buying a wireless earpiece with a charging cable.

Hearing Protection for Full-Day Call Users

People who make three calls a day rarely think about headset exposure. Reception, customer service and sales teams do. The headset may be on for most of an 8-hour shift, and sudden peaks or consistently high listening levels become a workplace issue rather than a comfort preference.

Yealink specifies EN50332 Peak Block Protection, Australian G616 protection and Daily Noise Exposure Protection on the WH63 E2. These functions are there to control excessive sound exposure reaching the user rather than simply making calls louder.

For a contact-heavy office in Dubai or Abu Dhabi, that’s the sort of detail worth checking before a bulk rollout. The person wearing the headset for seven hours has different requirements from the manager who uses one for a weekly Teams call.

What Comes With the WH63 E2

The WH63 E2 is supplied as a DECT headset system with its charging/connectivity base and wearing accessories for the standard supported configurations. The exact regional pack should always be checked against the SKU on the quotation, particularly when you’re ordering Teams and UC versions for different departments.

The base is the part that stays on the desk. It handles charging and the wired connections to the user’s equipment while the 16 g headset moves with the user around the office.

Managing WH63 E2 Headsets Across a Company

One headset doesn’t need an IT management strategy. Fifty do. Once a company standardises the same device across reception, sales, operations and management desks, IT needs a repeatable way to configure and support the estate.

The WH63 E2 supports Yealink USB Connect for local device management and Yealink Management Cloud Service for supported central management workflows. This gives IT teams a more organised route for managing compatible Yealink devices than treating each headset as an unmanaged peripheral plugged into whichever PC happens to be on the desk.

That becomes particularly useful in multi-floor offices in DIFC, DMCC and Business Bay where the person maintaining the devices may not sit anywhere near the users. Standardise the model, standardise the configuration, then keep the support process predictable.

WH63 E2 for Reception, Sales and Customer-Service Desks

Reception is probably the easiest place to understand this headset. The receptionist can’t stay seated for every call. Couriers arrive. Visitors need access cards. Documents move between the desk and back office. Yet the incoming call can’t disappear every time the user stands up.

Sales teams have a different problem. Ten people may be calling at once in the same room. Acoustic Shield 3.0 is relevant there because the far-end customer needs the agent’s voice, not the three conversations happening behind the agent. The built-in busy indication also helps stop colleagues interrupting someone who’s already speaking to a customer.

Customer-service desks combine both problems: long call hours and movement around the office. The 8-hour rated talk time, 16 g headset body and DECT range make more sense in that environment than they do for a user who joins one video meeting every afternoon.

Related Yealink Products for the Same Desk Setup

The WH63 E2 is one part of a desk setup. These are the product groups we normally look at when building or refreshing the rest of the workstation:

WH63 E2 Supply Across Dubai, Abu Dhabi and the UAE

Yealink WH63 E2 UAE orders can be supplied for single desks or company-wide deployments. Dubai offices in International City, Business Bay, JLT, DMCC and DIFC can order the Teams or UC version according to the user environment rather than mixing SKUs at random.

We also supply and configure headset deployments in Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. For larger rollouts, send the number of users, current desk-phone model and whether the company runs Teams. That gives us enough information to identify the right WH63 E2 version and any connection accessories before the quotation is issued.

Installation and setup are handled across all 7 UAE emirates. For headset projects, that usually means checking endpoint compatibility, connecting the bases, confirming PC and desk-phone operation and testing call audio at the user’s desk rather than simply dropping sealed boxes at reception.

Africa and MEA Export From Dubai

We supply WH63 E2 project quantities from Dubai to enterprise procurement teams, IT resellers and workplace-technology partners across South Africa, Ghana, Nigeria, Egypt and Kenya. Teams and UC SKUs can be separated clearly on the commercial invoice and packing list for multi-department projects.

For reseller or corporate rollouts, send the quantity, destination and preferred version before the quote is prepared. FOB Dubai pricing is available for project quantities, with shipments consolidated alongside Yealink phones and other headset models when required.

This works well for branch rollouts where the same headset standard needs to reach several offices from one procurement point. Rather than mixing local substitutes country by country, the buyer can keep one Yealink headset SKU across the project.

WhatsApp +971 55 986 3697 with the destination country and quantity for export pricing.

Frequently Asked Questions

Will the WH63 E2 work with our Yealink desk phones?

The WH63 E2 is designed to work with compatible desk-phone and PC setups through its base, but the exact connection method depends on the phone model. Send us the model number before ordering and we’ll confirm the required connection arrangement.

Does the WH63 E2 work with our Etisalat or du office line?

The headset doesn’t connect directly to e& or du. It connects to the compatible desk phone or PC handling the call. If your desk phone is registered to your e&, du or office PABX service, the WH63 E2 acts as the user’s audio device.

Should I buy the Teams or UC version?

Choose WH63 E2 Teams, SKU 1208711, for a Microsoft Teams-focused environment where the Teams-certified edition and Teams controls are required. The WH63 E2 UC version, SKU 1208712, is intended for broader UC and softphone deployments. For a mixed company rollout, tell us which applications each department uses before ordering.

Will 185 metres work through our glass offices in JLT?

The 185 m figure is an open-area maximum. Real range inside an office is reduced by walls, doors, glass partitions, metal structures and radio conditions. The useful point is that the WH63 E2 has substantially more range available than the earlier WH63 generation, which was rated up to 120 m.

Can I connect the WH63 E2 directly to my mobile phone?

The WH63 E2 is a DECT desk headset built around its base rather than a Bluetooth mobile headset. If direct mobile-phone Bluetooth is a core requirement, choose a model from the Yealink Bluetooth headset range instead.

Is the Yealink WH63 E2 in stock in Dubai?

WH63 E2 stock is supplied from Dubai in Teams and UC versions, subject to current warehouse availability. WhatsApp +971 55 986 3697 for a same-day stock check, project quantity and current AED quote. Supply covers Dubai, Abu Dhabi and all 7 UAE emirates.