Question 1

Is my Yeastar S20 / S50 / S100 / S300 dead now?

Accepted Answer

No. End of sale means no new units are made — nothing more. Your system keeps working, and we keep servicing S-Series units across the UAE. What changes is the planning horizon: Yeastar's support window for these models runs out during 2027, so this is the right year to have a plan, not a panic.

Question 2

Until when does the S-Series get support?

Accepted Answer

Yeastar's published policy gives critical bug fixes for the first year after end of sale, then attempted fixes for four more years at its discretion. The S100 and S300 stopped selling on 1 July 2022, so their window runs out during 2027; the S20, S50 and S412 follow roughly a year behind. Spare parts continue through the returns process while inventory lasts — which is exactly why we hold expansion cards in Dubai stock.

Question 3

Can I still buy a new S-Series PBX?

Accepted Answer

New factory units are no longer made. What we offer honestly instead: support and spares for the S-Series you already own, expansion cards from stock, and the current Yeastar generation — P-Series appliances or the Software PBX Edition — for anything new. If someone offers you a "new" S-Series today, ask hard questions about where it came from and what warranty stands behind it.

Question 4

My S-Series failed this morning. What are my options?

Accepted Answer

WhatsApp the model and the symptom now. Same-day remote diagnosis tells us whether it is a card, a module, a power issue or the unit itself. Card and module faults are usually repairable from Dubai stock. If the main unit has failed and you have any configuration backup — even an old one — a replacement system can be restored from it quickly. No backup? We rebuild from your trunk details and extension list, and it becomes the reason your new system gets backed up properly.

Question 5

Does my configuration really transfer to the new system?

Accepted Answer

Yes — through Yeastar's official migration tool. Extensions, trunks, and inbound and outbound routing restore into the P-Series or Software Edition. For complicated setups, structured exports of extensions, trunks and routes add a second safety layer. Before cutover we confirm item by item what moves automatically and what we carry across by hand.

Question 6

Do my existing Yealink phones work after migration?

Accepted Answer

Yes. Desk phones and DECT handsets re-register to the new system and keep their extension numbers. Auto-provisioning reconfigures the whole office in one batch. Your handset investment carries forward completely.

Question 7

What officially replaces the S100 and S300?

Accepted Answer

Yeastar names the P560 as the S100 replacement and the P570 for the S300, with the P550 covering the S412, S20 and S50 class. The Software PBX Edition is the box-free alternative — same P-Series system as software on your own server, licensed to your actual size. We quote both paths side by side so the decision is yours with the numbers visible.

Question 8

My S-Series has analogue lines and a GSM module. Does that block the move?

Accepted Answer

No. Analogue phones, analogue lines, fax and business SIM numbers continue through dedicated Yeastar gateway units that connect to the new system. The line types stay; only the brain changes.

Question 9

How long does a migration take, and will the phones go silent?

Accepted Answer

Preparation happens while your S-Series keeps running — health check, backup, new system build, restore, testing. The cutover itself is scheduled after working hours. A typical office arrives the next morning to the same phones, the same numbers, and a new system behind them. Planned properly, nobody hears a gap.

Question 10

You did not install my system. Will you still support it?

Accepted Answer

Yes. The brand is what matters, not who sold it. We take over S-Series systems installed by others every month — the first visit produces a health report and a configuration backup, and from that point you have a known team in Dubai behind the box.

Question 11

Which areas do you cover?

Accepted Answer

All 7 UAE emirates — Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. In Dubai we deliver and install across Business Bay, Sheikh Zayed Road, Downtown Dubai, DIFC, DMCC, JLT, Dubai Marina, Dubai Internet City, Dubai Media City, Barsha Heights (TECOM), Al Barsha, Dubai Silicon Oasis, Dubai Science Park, Dubai Production City, Dubai Outsource City, Dubai Knowledge Park, Dubai Design District, Dubai Healthcare City, Dubai World Trade Centre, Deira, Bur Dubai, Al Garhoud, DAFZA, Festival City, Al Nahda, International City, Al Quoz, Ras Al Khor, Jebel Ali, JAFZA, Dubai Investment Park, Dubai South and Al Ain road-linked sites. In Abu Dhabi: Abu Dhabi City, Al Maryah Island, ADGM, Masdar City, Khalifa City, Musaffah, ICAD, KIZAD and Al Ain. Across the northern emirates: SAIF Zone, Hamriyah Free Zone, Sharjah Media City (Shams), Sharjah Industrial Area, Ajman Free Zone, Umm Al Quwain Free Trade Zone, RAKEZ, Fujairah Free Zone and the Port of Fujairah. Export supply across the Middle East and Africa from our Dubai warehouse.

Question 12

Which countries do you export to?

Accepted Answer

Alongside UAE supply, we export from our Dubai warehouse to business buyers and resellers across 51 countries in the Middle East, Africa, South Asia, Central Asia and the Caucasus: Saudi Arabia, Oman, Pakistan, Azerbaijan, Bahrain, Tajikistan, Uzbekistan, Qatar, Maldives, Kazakhstan, Kuwait, Jordan, Turkmenistan, Kyrgyzstan, Bangladesh, Iraq, Egypt, Malawi, Djibouti, Ethiopia, Burundi, Madagascar, Mauritius, Rwanda, Comoros, Kenya, Zambia, Angola, Uganda, Tanzania, Mozambique, Zimbabwe, Ghana, Mauritania, Mali, Burkina Faso, Senegal, Liberia, Nigeria, Gambia, Ivory Coast, Morocco, Tunisia, Cameroon, Gabon, DR Congo, Togo, Benin, Georgia, Armenia and Seychelles. Export documentation and freight arrangement are handled from Dubai, and systems ship pre-configured on request.

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